Category: Other

Problem: Call processes are not starting on my job posting

Solution: Three causes may explain this:

• The campaign is paused → reactivate it from your job
• You have no more credits → contact support
• You have reached a match or report limit → the maximum number of recommended or contacted candidates has been reached, which automatically stops the campaign

👉 Solution: Increase these limits in the job settings to restart the campaign.

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Problem: My campaign stopped on its own

Solution: This is generally due to reaching a limit:

• Match limit reached
• Report limit reached

👉 Once this limit is reached, the campaign stops automatically.

👉 Solution: Increase these limits in settings to restart the campaign.

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Problem: I see a yellow banner saying "X candidates to contact"

Solution: This message means some candidates have not yet been added to an active campaign.

👉 To process them:

1. Click on the yellow banner
2. Click "Add to a campaign"
3. Select the desired campaign

You will then find these candidates in your campaign and can restart a deployment mode.

⚠️ Some candidates may not have a phone number. In that case, calls and SMS cannot be used — you will need to use other channels such as email.

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Problem: I don't know how to change my deployment mode

Solution: To change the deployment mode:

1. Go to the job settings
2. Click on Deployment template
3. Select the desired template

👉 You can also create your own template in the Configuration → Template tab.

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Problem: I don't know how to modify CV filters on a campaign

Solution: To modify the filters:

1. Go to the job
2. Then to CV Filtering
3. Adjust the criteria to your needs

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Problem: I want to activate automatic messages for candidates

Solution: To activate follow-up messages:

1. Go to Settings
2. Then to Deployment → Follow-up message
3. Enable automatic sending (SMS or email)

You can define:

• The type of candidate concerned (match or those with a scheduled appointment)
• The sending delay
• The message type (email or SMS)

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Problem: I want to modify the content of messages sent to candidates

Solution: To view the messages:

1. Go to Configuration
2. Then to Templates → SMS Template

You can see the messages sent to candidates.

👉 To modify them, contact support.

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Problem: Candidates are not called immediately

Solution: This is generally related to your scheduling preferences.

👉 Check in Configuration → Deployment → Scheduling Preferences:

• Business hours
• Closed days

👉 Two possible cases:

• We are outside the authorized hours
• The deployment mode schedules a delayed call

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Problem: I want to prevent calls at certain times

Solution: Go to Configuration → Deployment → Scheduling Preferences. You can define business hours and closed days. Alex will not call outside these windows.

💡 Candidates can still call Alex at any time, 24/7.

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Problem: I want to add a calendar to schedule appointments

Solution: Calendar integration requires specific authorization.

👉 Contact support to set up this feature.

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Problem: I want to modify consent or consent emails before calls

Solution: Go to Configuration → Compliance. You can adjust:

• Live consent
• Consent email sending

⚠️ By default, these settings are enabled to comply with GDPR and the AI Act.

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Problem: I want to activate an online application form

Solution: To activate a public job posting:

1. Go to your job
2. Then to Settings
3. Scroll down to Candidate interface
4. Enable the application form

👉 You can then copy the URL and share it online.

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Last updated: 2026-04-02