Filtering Outbound Calls by Country

Control your geographic scope by restricting outbound calls based on the candidate's phone number country.

Principle

You can define a whitelist or a blacklist of countries for outbound calls. A candidate whose phone number corresponds to a filtered country will not be called by Alex.

Mode	Behavior
Whitelist	Only candidates whose number corresponds to authorized countries will be called
Blacklist	Candidates whose number corresponds to excluded countries will not be called

Two Configuration Levels

Filtering works on two levels:

Level	Scope	Who Can Configure It
Corporation	Applies to all organizations in the corporation	Corporation administrators
Organization	Applies to a specific organization, can override the corporation filter	Organization administrators

The organization filter takes precedence over the corporation filter. This allows an organization to have different rules from the rest of the corporation.

Configuring the Filter

1. Go to your Organization Settings
2. Open the "Calls" section (or "Phone Configuration")
3. Set the filtering mode (whitelist or blacklist)
4. Select the relevant countries
5. Save

What Happens to a Filtered Candidate?

When a candidate is excluded by the country filter:

• The call process does not trigger
• The candidate remains in your list with a status indicating the call was not made
• You can modify the filter at any time to include that country

Use Cases

• Cost control — Avoid expensive international calls to certain countries
• Regulatory compliance — Comply with local regulations on automated calls
• Geographic targeting — Focus your calls on geographic areas relevant to the position

Last updated: 2026-03-18