Bug & Support
Report a bug, track its status, or contact your Customer Manager.
Report a Bug
You can report a bug directly from the Omogen interface, without going through email or an external channel. On an interview or CV report, click the 🐞 "Report a Problem" button (top right of the report) to open the report form.
Fill in:
- the problem category (incorrect scoring, wrong or missing information, technical issue, interview quality issue, report not generated, other)
- the report type involved (interview or CV)
- a description of what's wrong (2000 characters maximum)
Click "Send report": your message goes directly to the Omogen technical team.
Track Your Reports
From the reports page, the "My Reports" button opens a panel listing all the reports you've submitted, along with their status:
| Status | Meaning |
|---|---|
| Open | Your report has been received, the team hasn't picked it up yet |
| In progress | The technical team is working on it |
| Resolved | The issue has been handled — the team's reply is visible in the panel |
| Archived | The report was closed internally (duplicate, not reproducible) |
You can filter the list (All / Open / Resolved) and read the team's reply for each report.
Chat with Mio, the support assistant
A chat bubble is always available at the bottom right of the interface. Click it to open Mio, which offers you:
- View documentation
- Common issues
- Report a bug
- Talk to the AI assistant
It's a quick way to get help without leaving the page you're on.
Contact Your Customer Manager
Your dedicated Customer Manager is available at any time to assist you.
Last updated: 2026-07-22